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Privacy Policy

Last updated: [insert date]

This Privacy Policy explains how What’s On Birstall collects, uses and protects personal information when you use this website.

What’s On Birstall is a local events and business guide for Birstall, Leicester. We use personal information only where needed to run the website, respond to enquiries, publish submitted listings, manage advertising, and improve the service.

1. Who we are

This website is operated by:

What’s On Birstall
Website: https://whatsonbirstall.co.uk
Email: [insert contact email]

For the purposes of data protection law, What’s On Birstall is the data controller for the personal information described in this policy.

2. Information we may collect

We may collect personal information when you:

  • contact us through the website;
  • submit an event;
  • ask to list a business, venue or organisation;
  • enquire about advertising or sponsorship;
  • interact with us by email or social media;
  • visit and browse the website.

The information we collect may include:

  • your name;
  • your email address;
  • your phone number, if provided;
  • the name of your business, venue, group or organisation;
  • event or listing details you submit;
  • advertising enquiry details;
  • messages you send to us;
  • website usage information, such as pages visited, browser type, device type and approximate location.

We do not knowingly collect sensitive personal information unless you choose to provide it to us.

3. How we use your information

We use personal information to:

  • respond to enquiries;
  • review and publish event submissions;
  • review and publish business, venue or food and drink listings;
  • manage advertising and sponsorship enquiries;
  • keep records of communications;
  • maintain the security and performance of the website;
  • understand how visitors use the website;
  • improve the content and layout of the website;
  • comply with legal or regulatory obligations.

4. Our lawful basis for using your information

Under UK data protection law, we need a lawful basis for using personal information.

Depending on the situation, we may rely on:

Consent
For example, where you choose to send us information through a form or agree to receive updates from us.

Legitimate interests
For example, to respond to enquiries, manage local listings, maintain website security, improve the website, and run a local events and business directory.

Contract
For example, where you purchase or enquire about a paid listing, advert or sponsorship package.

Legal obligation
For example, where we need to keep records for tax, accounting or legal purposes.

5. Event, venue and business listings

If you submit details for an event, venue, business, organisation or listing, some of the information you provide may be published on the website.

This may include:

  • event name;
  • venue name;
  • organiser name;
  • business or organisation name;
  • public contact details;
  • website links;
  • social media links;
  • event times, dates and locations;
  • images or descriptions supplied for publication.

Please only provide information that you are happy to be made public. If you submit information on behalf of a business, venue, organiser or group, you should make sure you have permission to do so.

6. Advertising and sponsorship enquiries

If you enquire about advertising, sponsorship or a paid listing, we may use your details to:

  • respond to your enquiry;
  • discuss suitable advertising options;
  • manage advert placement;
  • keep payment and correspondence records;
  • contact you about your advert, listing or sponsorship.

If online payments or subscriptions are used, payments may be processed by a third-party payment provider. We do not store full card details on this website.

7. Cookies and analytics

This website may use cookies and similar technologies to make the site work properly, improve performance, understand visitor behaviour, and support embedded content or third-party tools.

Cookies are small files placed on your device when you visit a website. UK rules on cookies are covered by PECR, and they can apply even where cookies do not directly identify an individual.

Some cookies are necessary for the website to work. Others, such as analytics or marketing cookies, may require consent.

Where required, we will ask for your consent before setting non-essential cookies. You can usually manage or block cookies through your browser settings.

A separate Cookie Policy may provide more detail about the cookies used on this website.

8. Embedded content and third-party websites

Pages on this website may include links to third-party websites or embedded content, such as maps, social media posts, booking pages, ticket websites, videos or external business websites.

Third-party websites may collect information about you according to their own privacy policies. We are not responsible for the privacy practices or content of external websites.

9. Who we share information with

We do not sell personal information.

We may share information with trusted service providers where necessary to operate the website and related services. This may include:

  • website hosting providers;
  • email service providers;
  • website maintenance providers;
  • analytics providers;
  • payment providers;
  • security and spam prevention tools.

We may also share information where required by law or to protect our legal rights.

10. How long we keep information

We keep personal information only for as long as needed for the purpose it was collected.

For example:

  • enquiry messages may be kept for a reasonable period so we can respond and keep a record of the conversation;
  • event submission details may be kept while the event is listed and for a reasonable period afterwards;
  • business, venue and advert records may be kept while the listing or advert is active and for a reasonable period afterwards;
  • payment, invoice or accounting records may be kept for as long as required by law.

When information is no longer needed, we will delete it or anonymise it where practical.

11. How we protect your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.

However, no website or email system can be guaranteed to be completely secure. Please take care when sending personal or sensitive information online.

12. Your rights

Under UK data protection law, you may have rights over your personal information, including the right to:

  • ask for a copy of the personal information we hold about you;
  • ask us to correct inaccurate information;
  • ask us to delete your information in certain circumstances;
  • ask us to restrict how we use your information;
  • object to certain uses of your information;
  • withdraw consent where we rely on consent;
  • complain to the Information Commissioner’s Office.

The rights available to you may depend on the lawful basis we rely on for using your information. The ICO says privacy information should explain people’s rights, including access, rectification, erasure, restriction, objection and portability where applicable.

To make a request, please contact us at:

[insert contact email]

13. Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

ICO website: https://ico.org.uk

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.